Razer Synapse not opening
Image credit: Driver Easy

Razer Synapse is one of the finest configuration software for users who love to customize their razer console settings and control them anytime and in any way they want. But, in the past few months, many users have come across complaints concerning razer synapse malfunction. If you are one of those troubled gamers, you may be wondering why is Razer Synapse not opening? If yes, then you have commenced to the right stage. Today, we help you resolve this query and fix razer synapse in the most secure way possible. Let’s begin: 

What is Razer Synapse? 

To begin with, Razer Synapse is software that supports Razer hardware or console. It is configuration software. Henceforth, razer console users have a better grip on how their Razer console works in the future. Sounds thrilling, isn’t it? 

The good part of downloading Razer Synapse software is that you can link it with your razer console. As a result, whatever settings you save on this software will automatically save in the cloud. Meaning, the next time you activate the razer gaming console, you will not need to make changes in settings again. Since 2011, in 10 years, Razer Console company has launched three razer synapse software upgrade versions in the market. The latest version is Razer Synapse 3.0 beta. In this reading, you will find solutions to fix the “Razer Synapse not opening” error. All the solutions given in this reading will prove helpful irrespective of what razer synapse software version you are using. If not, please check the note that may tell you otherwise. 

Image credit: Razer Synapse My Support page

To the reader’s surprise, once you have saved or configured razer console settings using Razer synapse, you can easily connect your razer console to any device. Be it Windows PC, macOS, Android, iOS, and so on. You will be able to play games without losing on the lines of personal settings. If you use a powerful i7 laptop, you won’t need to worry about any connectivity issues with your Razer console either.

In the event that you are using Razer Synapse for the first time, you will be stunned to know that you can use the Razer functionality feature for assigning different game tasks for each key. If you are a curious gamer, you are going to enjoy it to no end. 

So, if Razer Synapse software is not opening, it is time to fix it. But, first of all, let’s take a glance at reasons that may be causing this problem in the first place: 

Why is Razer Synapse not opening on my device? 

For the most part, Razer Synapse is a very supportive program. Henceforth, if it is not opening on your device, there is a real-time possibility that something is wrong with your device. Here are a few factors that may be causing it: 

#1: You have downloaded the wrong version 

When razer gamers encounter the “razer synapse not opening” problem, one of the major causes that have come to light is that they downloaded the wrong driver that doesn’t support their operating system. Razer has launched different drivers for Windows PC and macOS. For example, Razer Synapse 2.0 is applicable for Windows 10, Windows 8, as well as 7. On the other hand, Razer Synapse 3.0 driver only works on Windows 10 and Windows 11 (that too, not less than 64-bit). Unfortunately, Razer Synapse 3.0 is not applicable for macOS. 

Razer Synapse not opening
Image credit: Razer official website

Apart from that, if you are connecting Razer Synapse with Razer’s originally made devices like Broadcasters, controllers, headset audio, systems, and keyboards, both 2.0 and 3.0 drivers will work just fine. 

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#2: Razer Synapse 2.0 MSI file is missing

As mentioned before, Razer Synapse configuration software is only available to gamers with a razer console and additional gaming accessories. More often, when users complain about razer synapse not opening on their third-party devices such as Windows PC or MacBook, the experience turns out to be tormenting. However, don’t worry because it is 100% fixable. It is possible that when you downloaded and previously operated Razer Synapse 2.0, one of the razer synapse files went missing. Henceforth, you may persistently receive an error “Razer Synapse 2.0 msi file.” 

#3: Antivirus software may be blocking Razer Synapse because of broken installation

In the event that Razer Synapse is not opening on your PC or macOS, it is most probably because your antivirus program is flagging it as a bug or virus. The reason for such an error is fairly unknown. But, the answer is NO. Razer Synapse software is not a virus. However, according to a few reports on the web, bloggers have spotted that Razer Synapse’s privacy policy mentions that it is spyware. The reports seem logical as well because Spyware is software that collects data from a user’s hard drive and further transmits the same to benefit. 

Image credit: Razer My Support

But, recently, Forbes imprinted the statement of Razer Synapse developers who declare it as “user-generated information” software. Meaning, the software shares users’ information to further parties. As a result, many gamers question this software’s security in the context of gamers’ personal information. 

Thus, if razer synapse doesn’t open on your device, make certain that you have deactivated the antivirus program on your PC. That will may help the cause. 

Apart from the above-mentioned three major causes of Razer Synapse not opening problems, there can be others. For example, raw and unsteady internet connection or non-upgraded Windows OS version, or outdated drivers. 

Four Best Methods to Fix “Razer Synapse not opening” Software Issue

Please note that all the methods given below to fix razer synapse not opening software issues are fairly easy. They can be undertaken into consideration by those who have less knowledge of software technicalities. However, it is essential to account that all the instructions must be followed. Create a data backup before you consider proceeding with any of the following solutions. If uncertain and unanticipated scenarios appear, we request you to connect with a system repair professional immediately. Let’s begin: 

#Method 1: Uninstall and do a clean reinstall of Razer Synapse Driver

Due to unsteady internet connection or any other reason, when you install a program, it is possible that it has broken during the procedure. Henceforth, it wouldn’t be a surprise if you are downloading Razer Synapse drivers with an unstable internet connection or less storage on your device. So, here’s how to do it properly: 

How to uninstall Razer Synapse software? 
  • First of all, find access to the taskbar.
  • Type control panel and tap on the control panel option under best match. 
  • Now, go to the “programs and features” section. 
  • Here, scroll down to Razer Synapse. 
  • Right-click on it.  
  • Tap on the uninstall option.
  • Wait for uninstall to complete.
  • Refresh the system or give it a restart. 
How to reinstall Razer Synapse without it collapsing? 

Now, this time, please ensure that you download Razer Synapse 2.0 or 3.0 from the official site only. Also, please note that downloading a proxy version will not work in your favor. 

  • Visit https://www.razer.com/synapse-3 if you are using Windows 10 64-bit or Windows 11. 
  • Otherwise, visit https://www.razer.com/synapse-2. It supports Windows 7, 8, and 10 (both 32-bit and 64-bit) as well as Mac OS X 10.10 version to 10.14 version. 
  • Tap on the Download Now button. 
  • Click on “Allow” to confirm your choice. 
Razer Synapse not opening
Image credit: Razer Synapse my support

Note: Please make certain that your console/device has enough storage capacity available. Razer Synapse software storage requirement falls anywhere between 21 MB to 30 MB. Plus, you shall also have at least 100 MB storage free for program data and further files. 

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Once the reinstallation process is complete, launch the software on your PC. 

#Method 2: Download Latest Windows Update

More often, users avoid updating their Windows PC whenever a new update pops up. We agree it is sometimes too much because updating drivers and operating systems takes time. But when your razer synapse not opening, it is worth it to upgrade the drivers. Here’s a brief guide on how to do it: 

  • Go to the Start Menu (or shortcut: Windows key).
  • Now, tap on the cog icon or select the settings option from the menu. 
  • Further, tap on the Update and Security alternative in the settings menu. 
  • Tap on Windows Update. 
  • Scroll down to the “Advanced” or “More” option and click on it. 
  • Select “Automatic update.”
  • Now, whenever a new update is available, it will upgrade automatically. 

Or, you can also manually click on any update and Download. Wait for the installation of windows update properly. Make certain that your internet speed is stable. At last, restart your system. 

Windows 10 Taskbar Not Working
Source: Thr Guardian

Similarly, if you are using MacBook, you can download the latest software update by using the following instructions: 

  • Tap on the apple icon at the top left corner. 
  • Select the system preferences option.
  • Then, click on the Software Update option.
  • Enter apple userID password to confirm the Download.
  • Wait for the installation to complete properly.
  • Restart your system afterward. 

After the proper update, it is advised to reinstall the Razer Synapse software and log in again. It will open now accurately. 

#Method 3: Temporarily quit the Antivirus program on your PC if Razer Synapse not opening

As mentioned above, Antivirus Programs flag Razer Synapse software as spyware. Henceforth, block them from accessing any personal information on the user’s device. This is why Razer Synapse is not opening on your PC. To resolve it, deactivate the antivirus program and retry to open the razer synapse software. Here’s how to do it: 

  • Access the start menu or directly use the Windows key. 
  • Tap on the settings icon or directly click on the Settings option from the main menu. 
  • Further, enter the Update and Security section from the settings menu. 
  • Now, tap on the Windows Security option. 
  • Further, go to the Virus and Threat Protection option. 
  • Next, scroll down to the Manage Settings option. 
  • Now, use the toggle to close or turn off “real-time protection.”

Please note that the above instructions are only applicable for Windows users if you are using the in-built windows defender program. 

In the event that you are using any third-party antivirus protection program, you can disable it from the task manager on Windows. If not, you can also prefer to uninstall it for the time being. 

#Method 4: Download the latest .net framework launched by Microsoft

More often than not, whenever there is a new Microsoft framework available, you automatically get an update on your Windows PC. However, if not, you can easily download the latest .net framework by accessing the update list available. Here’s how to do it: 

Source: ProofPoint
  • Go to the Start Menu (or shortcut: Windows key).
  • Now, tap on the cog icon or select the settings option from the menu. 
  • Further, tap on the Update and Security alternative in the settings menu. 
  • Tap on Windows Update. 
  • Now, search for the .net framework update available option.
  • Scroll down to the “Advanced” or More option and click on it. 
  • Select “update.”
  • Once the Download is complete, restart your PC. 


In conclusion, now the razer synapse not opening problem must be resolved for you. In the event that you face a similar or complex razer synapse error in the future, drop your queries in the section below. Can you open the razer synapse now? If yes, go on and enjoy unlimited customization for games that you play on the Razer console. For more information on the subject, bookmark us. Thank you!


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